Darlene is a single mother of four children. One of them, her teenage son John, is on the autism spectrum. Darlene struggles with managing John’s behavior, and fears for his safety. She reached out to Alpert Jewish Family Service for help.

Darlene spoke with a CALL Line Specialist who helped identify what her specific needs were at the moment to best support her son. The specialist provided referrals to local programs her son could access to develop his daily living skills and social skills. In addition, she referred Darlene to pediatricians specializing in autism spectrum disorder who offer in-office mental health sessions.

Darlene also expressed concerns about John engaging with law enforcement officers since they may not understand his disability. The specialist recommended she contact her local law enforcement agency to see if they have an Autism sensitivity protocol in place. She also advised Darlene about a resource called The Wallet Card® Project which helps those with disabilities communicate with first responders.

A week later, Darlene called the CALL Line to report she contacted her local Sheriff’s Office. The sergeant she spoke with was receptive about implementing additional autism sensitivity training for his deputies. Darlene expressed appreciation for Alpert JFS’s quick response to her needs and concerns about John, and thanked the CALL Line Specialist for directing her to such great resources.

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